Current MoveZen Rental Homeowners
Quick resources to help homeowners manage their rental properties with ease and confidence
- What Homeowners Should Expect When a Resident Gives Notice Prior to Satisfying the Lease Term
- Is My Long Term Investment Rental Ready To Put On The Sales Market Or Move Back Into?
- Can I Use the Pictures of My Rental Home That MoveZen Took?
- My HOA Will Not Allow a Tenant to Connect Certain Utilities in Their Name. What Are My Options for Recovering Utility Expenses?
- If a Tenant Has a Pet and a Pet Fee Is Charged, Does That Get Paid Out to the Property Owner? Is the Pet Fee Refundable to the Tenant?
- Is There a Fee to Transfer Ownership to My LLC?
- How Much Is My Monthly Management Fee?
- Why Is My Property Manager Requiring That I Replace Smoke or Carbon Monoxide Detectors, or Their Batteries, After My Tenant Moves Out?
- What If I Don’t Have the Funds for a Major Turnover?
- If My Tenant Makes a Late Payment, What Is the Amount of the Late Fee, and Who Receives Those Funds?
- What Are Some Common Reasons That an Owner Contribution Would Be Requested?
- Converting from Full-Service Management to Placement-Only Services
- What Would My Home Rent For If I Relist?
- Can I Schedule Consultations or Meetings to Discuss My Statement and Finances?
- I Changed the Ownership of My Property From Myself to My LLC. What Do I Need to Do to Ensure Everything Is Updated Correctly?
- Can You Provide Some Photo Examples of What Would Be Considered Excessively Dirty Requiring Extraordinary Measures to Clean, and What Would Not Be Excessively Dirty?
Owner Resources
Taxes and Collections
- When Are Tax Documents Prepared and Sent to Owners?
- Complete Guide to Owner Tax Documents from MoveZen
- Why Doesn't My 1099 Amount Match My Cash Flow Report?
- How MoveZen Categorizes Expenses on Your Cash Flow Report
- Where to Find Your Tax Documents in the Owner Portal
- What Records Should I Keep for Tax Purposes?
- Can Tax Documents Be Issued With Both Mine and My Spouse’s (or Co-Owner’s) Name Included?
- I Received a Suit Authorization via Hunter Warfield Collections Agency. What Are the Next Steps If I Approve the Suit?
- Are Repair Expenses and Management Fees Tax Deductible?
- What Tax-Related Documents Will Be Provided to Me?
- MoveZen Rental Owner Accounting Concepts Help Video
- Why Does MoveZen Require a W9 from Property Owners?
- Why Are Prepaid Rent Funds Included on My 1099 When the Rent Is for the Next Tax Year?
Between Lease Turnover and Relist
- Can You Outline the Process I Might Use to Determine If Re-Renting the Home Is the Right Idea?
- What Tools Might I Use To Do My Own Rental Rate Investigation?
- What’s the Turnover Process Like?
- As a Rental Owner, What Are the Minimum Costs I Should Be Prepared to Cover for Each Tenant Turnover?
- Why We Recommend Owners Let Us Hold the Last Month’s Rent to Prepare for Turnover Costs
- How Do I Know the Condition of the Home Now? Have There Been Inspections? Will There Be? What’s the Status?
- What If I Have Questions About the Turnover Estimate I Received?
- What Can Be Done to Minimize My Turnover Expenses After a Longer Tenancy?
- I’m a Rental Property Owner and I’ve Had the Same Tenant in My Property for 5 Years. What Repairs Should I Expect to Have to Complete After a Longer Tenancy?
Move Out Pocess and Preparation
- When Is My Resident Moving Out?
- How Does the Move-Out Process Go?
- Who Connects Utilities During a Vacancy Period?
- There Was Less Than $50 of Damage Beyond Normal Wear and Tear Left at the Property After the Tenant Moved Out. While That Damage Can Be Charged to the Tenant’s Security Deposit, Should It?
- What Are Some Common Examples of Damage Beyond Ordinary Wear and Tear?
- My Property Manager Informed Me That I Would Be Responsible for the Costs for Cleaning the Property and Cleaning the Carpets After My Tenant Moved Out. Why Is This the Case?
- What Are Some Common Examples of “Damage Due to Ordinary Wear and Tear”?
- The Damages to the Property Exceeded the Amount of the Security Deposit That Was Being Held. Is the Collections Agency Guaranteed to Recoup Any Funds?
- What Is the Life Expectancy That MoveZen Property Management Applies to Various Types of Appliances, Flooring, and Paint?
- What Happens If I Own a Rental Property, and I Do Not Agree With My Property Manager’s Assessment of the Security Deposit Charges Against the Tenant?
- There Was Animal-Related Damage at the Property at the Time of Move-Out. Do I Use the Funds From the Pet Fee to Cover the Damages? What If the Animal Was an Assistance Animal?
- If My Tenant Moves Out and I Have to Pay to Repaint, Can I Charge the Full Repaint Cost Back to the Tenant?
- How Does the Property Manager Determine What Damage Is Tenant‑Caused Versus Pre‑Existing Damage at a Property?
- What Are Permitted Uses of the Security Deposit by a Landlord/Agent?
- How Does MoveZen Property Management Calculate the Depreciation Value of an Item That Needs Replacement?
- If My Tenant Moves Out and I Have to Pay to Replace the Carpet, Can I Charge the Full Carpet Replacement Cost Back to the Tenant?
- How Does MoveZen Property Management Determine Charges to a Tenant When an Item Can Be Reasonably Repaired and Does Not Require Replacement?
- What Happens If the Charges to the Tenant’s Security Deposit Exceed the Amount of the Security Deposit?
- What Can Happen If I Overstep on Deposit Charges, or If I Don’t Provide Timely Notification of the Accounting to the Tenant?
- Can I Charge the Tenant for All Damage at Move-Out to Recoup My Turnover Costs?
- Is There a Fee for MoveZen to Connect My Utilities?
Payments and Funding
- When I Receive a Monthly Payment, Which Month’s Rent Am I Receiving?
- Why Did My Tenant Have a Prorated Rent Charge This Month?
- How Does MoveZen Handle Late Payments or Delinquent Rent From Tenants?
- Can Rental Income Be Disbursed Equally Into Separate Bank Accounts If My Property Is Co-Owned?
- Can I Give My Tenant a Rent Credit?
- If I Anticipate a Significant Repair in the Near Future, Is It Possible for MoveZen to Withhold My Payments for Several Months to Ensure Funds Are Available?
- When Are Owner Disbursements Sent Out?
- Do I Need to Provide MoveZen With Funds for a Large Repair Bill at My Property?
- Will MoveZen Pay My Property Insurance or Property Taxes on My Behalf?
- How Are Owner Disbursements Calculated?
- How Can I Send MoveZen Funds for Onboarding Expenses or Repair Bills?
- If MoveZen Manages Multiple Properties on My Behalf, Can Funds Be Transferred From One Property to Another to Cover Repair Bills?
- My Tenant Is Moving Out Soon, and I Want to Prepare for Turnover Expenses. Is It an Option for MoveZen to Retain the Final Month’s Rent Payment to Put Toward Repair Expenses?
- If My Tenant’s Rent Is Prorated This Month, Will I Still Be Charged a Full Management Fee?
- What MoveZen Fees Are Deducted From Rental Income, and How Are They Calculated?
- Can MoveZen Issue Payments to Owners Earlier Than the 10th of the Month?
- Understanding Trust Monies, Escrow Accounts, Deficit Spending, and NC Real Estate Trust Account Law
- MoveZen Property Management Trust Accounting Basics: Introduction
- Will MoveZen Pay My HOA Dues on My Behalf?
- If My Tenant Makes a Large Prepayment for Future Rent, When Will I Receive Those Funds?
- Are There Any Fees for Owners to Make Contributions Through Their Portal?
- Will I Receive A Notification When An Owner Payment Is Sent, And How Long Does It Typically Take To Reach My Bank Account?
- Is MoveZen Able to Hold a Portion of Funds for Repairs? A Reserve Fund
- What If I Have a Repair Bill Due, but My Tenant Has Not Paid Rent Yet and There Are No Funds for My Property?
- When Are Repair Bills Processed and Paid?
- What Is the Method for Disbursing Owner Payments?
- What Is the Process for Providing or Updating Bank Account Information?
- Why Did I Receive 2 Payments This Month?
- Will Repair Bills Be Deducted From My Rental Income?
- What Do I Do If I Would Prefer to Pay for Repair Bills Separately Instead of Having the Repair Bills Deducted From Rental Income?
Portals, Statements, Financials
- What Is the Process to Get My Account Set Up?
- Is There a Way to Securely Submit My W-9 to MoveZen So I Can Update My Mailing Address and Banking Information via My Owner Portal?
- How Do I Read My Monthly Owner Statement?
- How Are Rental Income and Expenses Tracked and Reported?
- How and When Will I Receive Financial Statements for My Property?
- How Can I Log In to My MoveZen Owner Portal?
- Where Can I Locate My Tax Documents?
- How Can I Access My Owner Portal If My Phone Number Has Changed and It’s Tied to Two-Factor Authentication (2FA)?
- How Can I View Current Month Accounting Information in My Portal?
Lease Renewals
- How Are Maintenance and Repairs Handled in Lease Renewals?
- Can I Request Changes to the Lease Terms for Renewal?
- What If I Would Like To Sell Instead of Re-Rent?
- If the Turnover Expenses Are Higher After a Longer-Term Tenancy, What Is the Benefit of Renewing a Great Tenant for Multiple Years?
- What Are the Legal Requirements for Lease Renewal in NC?
- If I Have Concerns About My Renewal Offer, Who Can I Talk To?
Listing, Showing, Vacancy Handling
- How Important Is Zillow to the Rental Market in 2026?
- Ordering Marketing Photos from MoveZen
- How Soon Will My Property Be Listed?
- Are There Any Security Concerns With Using Lockboxes?
- Are There Any Security Concerns With Using Digital Lockboxes?
- Why Do MoveZen Staff Put Lockboxes on Their Own Homes — and Even for Friends?