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How Can I Access My Owner Portal If My Phone Number Has Changed and It’s Tied to Two-Factor Authentication (2FA)? 

Two-factor authentication (2FA) is there to protect your financial and tax information but it can become a hurdle if your phone number changes.

Audience: property owners who are locked out of their Owner Portal because their phone number has changed and they can’t receive 2FA codes.

This is a common issue and it’s fixable, but it does require identity verification.

Here’s how to get access restored safely.

FAQs ❓

Why can’t I just log in with my password?
Because 2FA is required for accounts that contain financial data.

Can I update my phone number myself if I’m locked out?
Not without first verifying your identity.

Is this a technical error?
Usually no it’s a security safeguard working as intended.

Will this delay my payments?
No. Portal access issues do not affect accounting or disbursement processing.

Why 2FA Is Required 🔒

The Owner Portal contains:

  • Banking-related information (view-only)

  • Payment history

  • Tax documents

  • Trust accounting data

2FA helps prevent:

  • Unauthorized access

  • Fraud attempts

  • Account takeovers

So changes to 2FA details must be handled carefully.

What to Do If Your Phone Number Has Changed ✔️

When you can’t receive 2FA codes:

Step 1: Request a 2FA Reset

You’ll need to request a reset so your phone number can be updated securely.

This typically involves:

  • Verifying your identity

  • Confirming ownership details

  • Confirming your email on file

Step 2: Identity Verification

To protect your account, you may be asked to confirm:

  • Recent property activity

  • Ownership details

  • Personal or business information on file

This prevents unauthorized access.

Step 3: Update Your Phone Number

Once verified:

  • Your old number is removed

  • Your new number is added

  • 2FA is re-enabled

You’ll be able to log in normally again.

Why This Can’t Be Done Instantly ⚠️

Allowing instant changes without verification would:

  • Create fraud risk

  • Expose owner funds

  • Violate security best practices

A short delay protects you long-term.

What If I Changed My Number Recently but Still Have Access? 💡

If you can still log in:

  • Update your phone number proactively

  • Test 2FA before logging out

  • Confirm the new number works

This avoids lockouts later.

Common Mistakes to Avoid 🚫

  • Waiting until you’re completely locked out

  • Assuming email alone bypasses 2FA

  • Sharing verification codes with anyone

  • Using temporary or shared phone numbers

A Helpful Owner Perspective 🤔

If you’re locked out, it’s easy to feel frustrated but remember:

These steps exist to protect your money, not slow you down.

Once reset, access is usually restored quickly.