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If I Have Concerns About My Renewal Offer, Who Can I Talk To?

It’s completely normal to have questions—or even concerns—when your renewal offer arrives.

Audience: current residents who received a renewal offer and have questions or concerns about pricing, terms, policies, or timing.

Renewal terms involve important decisions about your home, budget, and future plans. There is a clear point of contact for anything related to your renewal.

All renewal concerns should be directed to your MoveZen property management team.

MoveZen is trained to explain your options, review your questions, and, when appropriate, send requests to the property owner for consideration.

Frequently Asked Questions

Who should I talk to first about my renewal offer? Always start with the MoveZen property management team. They handle all renewal communication.

Can I call the property owner directly? No. All communication must go through property management due to Fair Housing, documentation, and contractual requirements.

Will management understand my concerns, or do they just enforce policy? MoveZen is there to help, answer questions, and explain options—even if certain terms can't be changed.

If I have questions about rent, can management help? Yes, they can explain how pricing was set and forward your concerns to the owner if appropriate.

Does asking questions affect my renewal chances? Absolutely not. Asking questions is normal and encouraged.

Why MoveZen Is Your Point of Contact

MoveZen property management is responsible for:

  • Reviewing renewal terms
  • Explaining your options
  • Clarifying policies and deadlines
  • Handling any requests or concerns
  • Communicating with the property owner when needed
  • Ensuring all communication stays compliant and documented

MoveZen serves as the bridge between you and the owner—and the only approved communication channel.

Examples of Renewal Concerns You Can Bring to MoveZen

You can reach out to discuss:

Questions about the rent increase MoveZen can explain the market data and owner-determined pricing.

Confusion about lease terms Policies can change year to year; MoveZen can help interpret them.

Requesting a different lease length Sometimes alternative terms (6-, 12-, or 18-month leases) may be available.

Asking about start dates Small adjustments may be possible depending on availability.

Concerns about deadlines MoveZen can clarify your decision window so you avoid late fees.

Questions about automatic renewals If your lease has an automatic renewal clause, MoveZen can explain how it works.

What MoveZen Cannot Do

While MoveZen can clarify and communicate, they cannot:

  • Change rent pricing independently
  • Offer discounts without owner approval
  • Waive renewal fees
  • Extend deadlines without owner approval
  • Guarantee changes before the owner reviews them

MoveZen's authority is limited, but their role is essential for guiding you through the process.

What to Do If Your Concern Requires Owner Review

If your question or request goes beyond routine clarification, MoveZen will:

  1. Document your concern
  2. Present it to the property owner
  3. Wait for the owner's response
  4. Relay the answer back to you

This process keeps everything compliant and fair.

Contact MoveZen Early

Renewal deadlines are typically 59-60 days before lease end.

If you wait too long:

  • Fewer options may be available
  • Late renewal fees can apply
  • Automatic renewals may trigger
  • Your request may not reach the owner in time

Early communication gives you the most flexibility and ensures adequate time for owner review if needed.

Related Articles

These articles help clarify how to handle renewal questions and concerns: