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How Do I Tour a Home?

First, almost all of our listings have a 3D Matterport Tour.  This isn't a 3D image, it's a full immersive walkthrough with perspective, as well as tools to measure walls, sqft, floorplans and more.  You can use your Oculus or Apple Vision Pro headset.

We offer two simple ways to physically tour our homes, depending on availability and the owner’s requirements. Most of our listings use secure self-showing technology, while a small number require accompanied appointments with our team.

How Do I Use the Self-Showing Lockbox?

What Should I Do if a Digital Lockbox Malfunctions?

1. Self-Showings (Most Homes)

We partner with ShowMojo, a national leader in secure self-tours, to give you fast, flexible access without waiting on an agent.  See: Learn About Showmojo, the Company That Runs our Boxes and Scheduler

Here’s how it works:

  • Select a time on our scheduling page
    → Schedule a Tour Now

  • Complete ShowMojo’s quick identity verification
    (ID check prevents fraud and keeps homes safe)

  • Receive a unique, time-limited access code

  • Tour the home at your convenience

Self-showings are available 7 days a week on many homes and stop automatically after your scheduled window for security.

See How to Use a Self Show Lockbox

See: What Is Showmojo and Should I Give Them These Documents?  MoveZen NEVER Requests a Credit Card to View a Home, but We Do Require an ID for Safety Purposes.

See: How to Easily Navigate MoveZen’s Showing & Schedule System

If a box does malfunction it is a dead battery 99% of the time.  That can be easily bypassed IF you have a power bank with USB C out.  So a power supply can be plugged into the side of the lockbox and that will work even if there were no batteries.

To be up front though after 95% of the reports we get that a lockbox isn't working, we open it on the first attempt.  If the lights blink green at any point it is most likely not the battery.  If it is the battery the USB C issue will fix it easily.

2. Accompanied Tours (Some Homes)

A small percentage of our listings cannot support self-showing. This usually happens because:

  • The home is currently occupied

  • The owner has requested in-person appointments only

  • Access or HOA rules restrict self-tour technology

For these homes, you’ll see only agent-accompanied time slots when scheduling. Our team will meet you at the home promptly at the selected time.

You will know this is the case because you will not be able schedule an appt less than 24 hours in advance.

3.  Under Repair and Being Turned Over

If showings are blocked off for now, that means the home is in process of some sort.  Usually being turned over to get back in shape after a move out.  We will usually post coming soon notes to these listings that give some idea of how long before the home is showable.

 

Which Type Does My Home Use?

It’s automatic. When you open the scheduling link on any listing, it will show:

  • Self-Tour Options → if the home supports ShowMojo access

  • Agent-Accompanied Times → if required by the owner or situation