--- title: How Do I Use the Self-Showing Lockbox? description: Many MoveZen homes support self-showings, allowing you to tour a property at your convenience using a secure, digital lockbox. --- [Skip to content](https://know.movezen360.com/how-do-i-use-the-self-showing-lockbox#main-content) [Create a Ticket](https://know.movezen360.com/kb-tickets/new?hsLang=en-us) ![MoveZen, Inc Logo](https://know.movezen360.com/hs-fs/hubfs/MoveZen%20Property%20Management%20Company%20Logo.png?width=130&height=134&name=MoveZen%20Property%20Management%20Company%20Logo.png) - [Home](https://movezen360.com/) - [Customer Service Tickets](https://pages.movezen360.com/customer-central?status=all&view=my_tickets&offset=0) Show submenu for Customer Service Tickets - [Create a Service Request](https://pages.movezen360.com/customer-central/new) - [Service Request History](https://pages.movezen360.com/customer-central?status=all&view=my_tickets&offset=0) - [Knowledge Base](https://know.movezen360.com/) - [Custom Services](https://pages.movezen360.com/custom-services) - Portals Show submenu for Portals - [Help Portal Home](https://pages.movezen360.com/home) - [Resident Maintenance & Finance Portal](https://movezen360.com/tenant-portal-login-center/) - [Owner Property & Finance Portal](https://movezen360.com/rental-owner-portal/) Open main navigation Close main navigation - [Home](https://movezen360.com/) - [Customer Service Tickets](https://pages.movezen360.com/customer-central?status=all&view=my_tickets&offset=0) Show submenu for Customer Service Tickets - [Create a Service Request](https://pages.movezen360.com/customer-central/new) - [Service Request History](https://pages.movezen360.com/customer-central?status=all&view=my_tickets&offset=0) - [Knowledge Base](https://know.movezen360.com/) - [Custom Services](https://pages.movezen360.com/custom-services) - Portals Show submenu for Portals - [Help Portal Home](https://pages.movezen360.com/home) - [Resident Maintenance & Finance Portal](https://movezen360.com/tenant-portal-login-center/) - [Owner Property & Finance Portal](https://movezen360.com/rental-owner-portal/) - [Create a Ticket](https://know.movezen360.com/kb-tickets/new) How can we help you? - There are no suggestions because the search field is empty. 1. [MoveZen Property Management Knowledge Base](https://know.movezen360.com/?hsLang=en-us) 2. [Potential Residents](https://know.movezen360.com/potential-residents?hsLang=en-us) 3. [Showing, Viewing, Accessing A Home For Rent](https://know.movezen360.com/potential-residents?hsLang=en-us#showing-viewing-accessing-a-home-for-rent) January 16, 2026 # How Do I Use the Self-Showing Lockbox? ## Many MoveZen homes support self-showings, allowing you to tour a property at your convenience using a secure, digital lockbox. *Audience: prospective renters using a time-limited access code to tour a home on their own* The process is simple, safe, and fully tracked through our scheduling partners (ShowMojo or Tenant Turner). Here’s exactly how it works and what to expect. [**What Should I Do if a Digital Lockbox Malfunctions?**](https://know.movezen360.com/what-should-i-do-if-a-digital-lockbox-malfunctions?hsLang=en-us) [**How Do I Tour a Home?**](https://know.movezen360.com/how-do-i-tour-a-home?hsLang=en-us) If a box does malfunction it is a dead battery 99% of the time.  That can be easily bypassed IF you have a power bank with USB C out.  So a power supply can be plugged into the side of the lockbox and that will work even if there were no batteries. To be up front though after 95% of the reports we get that a lockbox isn't working, we open it on the first attempt.  If the lights blink green at any point it is most likely not the battery.  If it is the battery the USB C issue will fix it easily. --- #### Quick answer 👍 - You schedule the showing online - You verify your identity - You receive a **one-time, time-limited lockbox code** - The code unlocks a small box holding the house key - The code expires immediately after your scheduled window - All access is logged for safety 🔐 Self-showings are available only for qualifying homes — vacant, accessible, and cleared for independent entry. --- #### Step-by-step: How to use the self-showing lockbox 🗝️ ### **1. Schedule your showing** You’ll see one of these systems depending on the property: ShowMojo overview: [https://movezen360.com/whats-showmojo-and-is-it-crazy-to-give-them-my-credit-card/](https://movezen360.com/whats-showmojo-and-is-it-crazy-to-give-them-my-credit-card/) Choose a time that works, and you’ll receive confirmation via text or email. --- ### **2. Complete ID verification** Before receiving a code, you must verify: - Your identity - Your phone number - That you're the person attending the showing Verification takes less than a minute and is required for everyone — this protects residents, owners, and you. --- ### **3. Receive your access code** Once verified, you’ll receive: - A **numeric code** - Instructions on where the lockbox is located - The exact time window the code will work - Any property-specific notes (gate instructions, parking, etc.) Codes usually activate a few minutes before your appointment. --- ### **4. Unlock the box** Most boxes follow the same pattern: 1. Enter the code 2. Press the release button or pull down the lever 3. Take the key from inside 4. Lock the box back before entering 5. Use the key to open the home Some boxes require you to enter the code again to close them — instructions are provided with your access message. --- ### **5. Tour the home at your own pace 🏠** You may walk through freely during your scheduled window. Please: - Lock doors behind you while inside - Do not disturb neighbors - Keep keys with you at all times - Respect any off-limits areas listed in the instructions --- ### **6. Return the key when you’re done** Before leaving: 1. Lock all exterior doors 2. Place the key back inside the lockbox 3. Close and secure the lockbox 4. Ensure the code area clears (most boxes reset automatically) Your code expires immediately after your appointment. --- #### When self-showing *is not* available 🚫 Some homes require agent-led tours because of: - Current occupancy - HOA restrictions - Complex access or safety requirements - Limited lockbox placement options - Owner preference In these cases, the showing calendar will only display agent-available time slots. --- #### FAQs ❓ **Do I need a credit card for the lockbox code?** No, MoveZen never requires a credit card to view a home. **Is the lockbox safe?** Yes. Codes are one-time, time-limited, and fully logged. **What if the code doesn’t work?** Codes only activate during your scheduled time. Arriving too early will prevent access. **Can I bring someone with me?** Yes, as long as *you* are the verified person who booked the showing. **What if I want to see multiple homes?** Just schedule additional showings. 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