Will I Receive a Copy of the Repair Bill That the Vendor Provides?
The goal is transparency without overwhelming owners with partial or unverified information.
Yes, owners do receive visibility into repair charges, but how and when that information appears depends on the stage of the repair and accounting process.
Here's what to expect.
Frequently Asked Questions
Do I automatically receive every vendor invoice by email?
Not usually. Invoices are posted through your Owner Statement and portal.
Can I see who did the work and what was done?
Yes. Vendor name and charge details are included.
Why don't I see the invoice immediately after work is completed?
Because invoices must be received, reviewed, and approved first.
Can I request a copy if I need it?
Yes, documentation can be provided when needed.
How Repair Documentation Is Typically Shared
Once a repair invoice is finalized, the expense is posted to your property ledger, vendor name and charge appear on your Owner Statement, and the cost is deducted from available funds. This ensures what you see reflects verified, final charges.
Why Invoices Aren't Shared Instantly
Before an invoice is posted, MoveZen confirms the work was authorized, the scope matches what was approved, pricing is accurate, and no duplicate charges exist. Sharing invoices too early can create confusion if changes are required.
What Information Owners Can Expect to See
On your statement or portal, you'll typically see:
- Vendor or company name
- Date the charge was posted
- Description of the work
- Total amount charged
This gives context even without the full invoice attachment.
When a Full Invoice Is Most Often Requested
Owners commonly request copies when reviewing a large repair, preparing tax documentation, comparing multiple repairs, or asking detailed follow-up questions. In these cases, providing the invoice is straightforward.
What You Might Not See
For security and privacy reasons, invoices may omit vendor banking details, internal notes, and non-relevant properties. This protects vendors and keeps records clean.
How This Supports Clean Accounting
This process ensures only verified expenses are posted, statements remain accurate, audit trails are complete, and owners aren't billed for incomplete or incorrect work. It's designed to balance transparency with accuracy.
A Helpful Owner Tip
If you're reviewing repairs:
- Start with the Owner Statement
- Note the vendor and description
- Request invoices only when you need deeper detail
Most questions are answered at the statement level.