When Is It Necessary to Accompany Potential Residents on Viewings?

Audience: prospective renters & current residents wondering why some tours are agent-accompanied and others are self-showings

But certain properties do require an agent-accompanied showing. Requirements vary by property type, occupancy, HOA rules, and safety considerations.

Here’s how to know when an agent must be present and why it matters.

Quick answer 👍

Agent-accompanied showings are required when:

The home is occupied
The HOA or community has restricted access rules
The property has limited lockbox compatibility
There are safety requirements for the building
The owner has specifically requested supervised tours
The home contains systems or instructions that need explanation

Otherwise, self-showings are typically allowed and encouraged.

When self-showings are allowed 🗝️

Self-showings work best when:

The home is vacant
A digital lockbox can be installed
Access is straightforward (no gated entrances that block code delivery)
The property is safe for independent entry
The market supports reliable automated scheduling

Many homes will route you through ShowMojo:
https://movezen360.com/whats-showmojo-and-is-it-crazy-to-give-them-my-credit-card/

In some areas, you may instead see Tenant Turner:
https://movezen360.com/tenant-turner-and-showmojo-overview/

Both systems use ID verification, one-time lockbox codes, and logged access for safety.

When an agent must accompany the showing 👥

These situations require a team member on-site:

1. The home is occupied

We must respect the resident’s comfort, belongings, and privacy.
Agent presence helps coordinate timing and ensures the showing is controlled.

2. HOA or gated community restrictions

Some communities mandate escorted entry or restrict visitor access.

3. No appropriate lockbox placement

If the lockbox cannot be placed securely or legally, self-showing isn’t possible.

4. Safety requirements

Some homes have unique hazards, unusual layouts, or areas that must be secured.

5. Owner preference

Certain owners request in-person oversight for every tour.

6. Systems or features requiring explanation

Think specialty HVAC systems, detached buildings, unique parking setups, or high-end smart systems.

FAQs ❓

How will I know whether a home requires an agent?
The scheduling link will tell you. If self-showing isn’t available, the calendar will only show agent-led times.

Why do some homes switch from self-showing to agent showings later?
This can happen if a resident moves back in, lockbox placement changes, or the HOA updates access rules.

Can I request a self-showing if the home defaults to agent-led?
Usually, no access rules are determined by property requirements, not preference.

Is an agent-led showing slower to schedule?
Sometimes. Availability depends on staffing and the property’s rules, but we try to keep scheduling flexible.

Why do some homes require both options depending on the time of day?
Some communities allow self-showings during daylight hours only.