What If I Need to Reschedule?
No problem! Our policy is to have our operations division try to schedule the first two appointments with simple text and email. 95% go smoothly in this manner and are completed with all sides happy within a few weeks.
If that doesn't work we pass it to your account manager to handle.
We will always report to our owners on the condition of their homes whether you're moving out or not. They need to know about how much a re-rental process will cost them.
If we haven't completed our inspection within 30 days of our first attempt you will be sent a notice to vacate when your lease ends, which is usually 90 days away at this stage. There will be a sizeable added fee to renew after that, and the odds of it happening decline dramatically. We don't let concern about move-outs affect how we handle much because we're exceptionally good at filling our homes. If you are making this process a pain you risk not having the option to renew, and we use this approach for a very small but vocal subset of our residents.
No one likes to change their oil but they do it without complaint. This is the same thing. We will report to our owners, it is expressly allowed without exception in your lease, and we have aggressively enforced it in the past with ease.
Let's not play a fruitless game and instead make it low-stress with a speedy usually very convenient and discreet process.