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Do You Accept Cash Payments?

In most professionally managed rental systems today including ours cash payments are not accepted.

Audience: current and prospective residents who want to understand what forms of payment are allowed for rent, fees, and other charges.

While it may feel more convenient for some residents, cash creates significant risks and makes accurate record-keeping difficult. For everyone’s safety and for proper accounting, only approved electronic or certified payment methods are allowed.

Here’s what you need to know.

FAQs ❓

Do you accept cash for rent?
No. Cash is not accepted under any circumstances.

Can I bring cash to the office?
No. On-site employees cannot accept or transport cash payments.

Why isn’t cash allowed?
Because it's unsafe, untraceable, and difficult to document. Electronic payments ensure accuracy and compliance.

What forms of payment are accepted?
Most residents use:

  • Online portal payments (ACH or debit card)

  • Certified funds (money order or cashier’s check) when required

Can I pay with personal checks?
Sometimes, depending on your property and payment history. Certain situations may require certified funds only.

Why Cash Payments Are Not Allowed 🚫💵

There are several important reasons why cash is prohibited:

✔ Safety for residents and staff

Cash puts both parties at risk of theft, loss, and liability.

✔ No proof of payment

Cash doesn’t automatically create a timestamped record.
If a dispute occurs, there is no digital trail.

✔ Banking and compliance rules

Most property management software requires traceable, reportable funds.

✔ Avoiding fraud or misapplied payments

Electronic systems automatically match your payment to your account, preventing errors.

✔ Eliminates delays

Cash often requires manual processing that slows down move-ins, receipts, and ledgers.

For these reasons, cash acceptance is not permitted under company policy.

What Are My Payment Options Instead? 🧾

Most residents use one of the following:

✔ Online ACH payments

Fast, secure, low-cost, and auto-recorded.

✔ Debit card payments

Convenient, though card processors may charge a fee.

✔ Money orders or cashier’s checks

Often required if:

  • Your online portal is unavailable temporarily

  • Past payments were returned

  • You’re paying move-in funds or certified deposits

✔ Recurring scheduled payments

Some portals allow autopay, helping you avoid late fees.

What Happens If I Attempt to Pay in Cash?

Cash cannot be accepted, processed, or credited to your account.
If you attempt to pay in cash:

  • You’ll be asked to use an approved payment method

  • Payment is not considered “received” until completed properly

  • Late fees may apply if the cash payment caused a delay

To avoid issues, always plan ahead and use approved methods.

Tips for Smooth, On-Time Payments ✨

  • Set up ACH for the simplest and most reliable payment method

  • Verify that your bank information is current

  • Schedule payments several days early if using a bank transfer

  • Keep digital receipts or screenshots for your records

  • Contact management early if you anticipate payment difficulties