Do Property Managers Show Favoritism?
Our property managers are human, so it can happen on occasion — but at MoveZen, we’ve built systems and culture that make it far less likely than in most companies.
We have an experienced, collaborative team structure that ensures multiple people are involved at critical points in the management process. This oversight, combined with our high hiring standards, helps keep decision-making consistent, professional, and fair.
The Bigger Challenge: Micromanagement
Interestingly, the more common issue isn’t favoritism — it’s micromanagement.
When an account manager is constantly second-guessed or overruled, they tend to freeze up and become overly passive, waiting for instruction instead of taking proactive, strategic action.
If that happens, results suffer. The truth is, if we aren’t empowered to lead strategy — the pricing, marketing, and operational decisions we’ve proven to work — we can’t take full responsibility for performance.
Our best outcomes come when owners and managers trust each other, communicate clearly, and stay aligned on strategy.
Consistency Creates Success
We often find incredible success when we and our owners:
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Use consistent, trusted vendors
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Stay aligned on communication and repair standards
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Allow our management strategy to lead
When that partnership clicks, we create management magic — stronger resident retention, fewer maintenance headaches, and higher returns.
When it doesn’t, those accounts almost always underperform.
For a deeper look at this topic, visit:
Do Rental Property Managers Show Favoritism? →