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Companywide Website, Email, or Phone Down Resource:  Status Update

In rare circumstances, a major service interruption may affect one or more of our communication platforms (website, email, phones, chat).

All Systems Go

When that happens, this article becomes the primary location for real-time status updates, including:

  • What systems are currently down

  • What communication channels still work

  • Temporary alternatives specific to the outage

  • Estimated timeframes for resolution (when available)

We will also post live updates on the following platforms:

These platforms often remain functional even when others are offline.


Primary Communication Channels & Backup Methods

If Our Website Is Down

Our public website is primarily a rental search tool and source of basic contact information.
You may still find this information here:
https://know.movezen360.com/movezen-contact-information-licensing-details


It's also possible that you can still view rentals and even book appointments via our showing software.
https://showmojo.com/b85c6320be/l


Finally, you can probably still apply using this link
➡  https://victoryre.appfolio.com/listings


Knowledge Base & Service Requests (Preferred Backup)

Our Help Desk / Knowledge Base provides:

  • Website chat

  • Login to submit service requests

  • Troubleshooting articles and FAQ

You are currently here and can use the website chat option below to the right.


Phone & Text

If our phone systems are operating normally, you may call or text:

📞 910-447-9495

Text messages typically work even when voice systems are unstable.


WhatsApp (Appointment Required)

We maintain a WhatsApp line; however, login must be scheduled in advance:
➡ WhatsApp Number: [Insert Number]

This option may not always be available during unplanned outages.


Facebook Messenger

Facebook chat remains a viable communication method during many outages and is actively monitored.


Live Status Updates

During an interruption, updates will appear:

  • Directly in this article

  • On Facebook, Instagram, and LinkedIn

  • On our Help Desk site (if available)

We will clearly indicate which systems are:

  • Fully operational

  • Experiencing issues

  • Offline


General Expectations

Most outages are platform-specific and short-lived. In more significant events:

  • Response times may be delayed

  • Some communication options may require call-backs or queued responses

  • Service request logging may be prioritized over general inquiries

Your patience during these rare occurrences is appreciated — and rest assured — our team remains fully engaged behind the scenes.