Companywide Website, Email, or Phone Down Resource: Status Update
In rare circumstances, a major service interruption may affect one or more of our communication platforms (website, email, phones, chat).
All Systems Go
When that happens, this article becomes the primary location for real-time status updates, including:
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What systems are currently down
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What communication channels still work
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Temporary alternatives specific to the outage
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Estimated timeframes for resolution (when available)
We will also post live updates on the following platforms:
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Facebook Page (also includes messenger access) : https://www.facebook.com/MoveZenPropertyManagement/
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Instagram: https://www.instagram.com/movezen/
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LinkedIn : https://www.linkedin.com/company/movezen-property-management
These platforms often remain functional even when others are offline.
Primary Communication Channels & Backup Methods
If Our Website Is Down
Our public website is primarily a rental search tool and source of basic contact information.
You may still find this information here:
➡ https://know.movezen360.com/movezen-contact-information-licensing-details
It's also possible that you can still view rentals and even book appointments via our showing software.
➡ https://showmojo.com/b85c6320be/l
Finally, you can probably still apply using this link
➡ https://victoryre.appfolio.com/listings
Knowledge Base & Service Requests (Preferred Backup)
Our Help Desk / Knowledge Base provides:
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Website chat
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Login to submit service requests
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Troubleshooting articles and FAQ
You are currently here and can use the website chat option below to the right.
Phone & Text
If our phone systems are operating normally, you may call or text:
📞 910-447-9495
Text messages typically work even when voice systems are unstable.
WhatsApp (Appointment Required)
We maintain a WhatsApp line; however, login must be scheduled in advance:
➡ WhatsApp Number: [Insert Number]
This option may not always be available during unplanned outages.
Facebook Messenger
Facebook chat remains a viable communication method during many outages and is actively monitored.
Live Status Updates
During an interruption, updates will appear:
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Directly in this article
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On Facebook, Instagram, and LinkedIn
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On our Help Desk site (if available)
We will clearly indicate which systems are:
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Fully operational
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Experiencing issues
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Offline
General Expectations
Most outages are platform-specific and short-lived. In more significant events:
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Response times may be delayed
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Some communication options may require call-backs or queued responses
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Service request logging may be prioritized over general inquiries
Your patience during these rare occurrences is appreciated — and rest assured — our team remains fully engaged behind the scenes.