Skip to content
  • There are no suggestions because the search field is empty.

Be Prepared for Your Resident Benefits Service Call. Pre-Arrival Tips

We want to ensure a smooth and effective service visit while prioritizing the safety of our staff, your pets, and any visitors. Here’s what you need to know:

 

Scheduling & Arrival:

  • Advance Notice: We'll schedule your service a day or two in advance by setting an arrival range.

  • Arrival Confirmation: Expect a text about 30 minutes before we arrive to the person who created the request.

  • Exterior Service is Standard: We typically service the exterior of your home. You don't need to be there and we do not go inside unless you've specifically requested an "interior service" option.

  • Want a Knock? You can request that we knock to announce our arrival when submitting your service request.

  • Quick Visits: We aim to complete our service within and won't announce our departure.

 

Pet Safety is Paramount! 🐾

  • Indoors Please! Ensure all pets are securely inside your home before we arrive and remain inside throughout our visit.

  • Post-Pest Treatment:  

  • Drying Time is Key: If we're treating for pests, it's best to keep pets inside for at least 2 hours after we leave to allow the product to dry completely.  In general avoid until dry.

  • Weather Watch: If it's damp or begins to rain, please wait until the treated areas are fully dry before letting pets out.

  • Licking/Eating Precaution: While the standard hardware store sprays we use are considered safe for pets once dried (even if they lick the area, as the product doesn't reactivate when wet - Consumer Services | May 24, 2025), we strongly recommend ensuring your pet does not lick or eat in the sprayed areas for a couple of days as an extra precaution.

 

Where We Treat: Targeting Problem Areas

To effectively manage pests, we focus on key exterior areas:

  • Primary Targets:  

  • Trash Cans: A major focus for pest activity.

  • Door Frames: Including areas around knobs (which may get misted).

  • Window Sills.

  • Foundation: Around the base of your house for certain pest issues.

  • High-Traffic Pest Zones: Pay special attention to keeping pets away from treated door frames and areas where porches, decks, or stoops meet the house.

  • Opt-Out Available: You can opt out of doorframe treatment via the request form, but please note this will reduce the overall effectiveness of the pest control service.

 

Our Pest Control Strategy: Tailored to the Pest

The type of pests you're experiencing helps us choose the best approach:

  • Roaches (all types) & Ants (not fire ants):  

  • Advion is Our Go-To: We use Advion, a highly-rated and one of the most beloved products on Amazon (check it out).

  • Bait Stations: This product is applied using bait stations housed in plastic containers.

  • "No Traditional Spray" Option: If you prefer, for these pests, we can place bait stations around exterior trash cans and provide you with additional stations to place inside.

  • Standard Approach: Normally, we'll spray the exterior and leave a few bait stations for you to place indoors.

  • Other Pests:  

  • Traditional Sprays: We use effective hardware store sprays (e.g., Ortho, Bayer).

  • Targeted Application: We focus on trash cans, door frames, window sills, porch lights, and any visible openings or access points.

 

Before We Arrive: A Little Prep Goes a Long Way!

Help us make your service as effective as possible:

  • ✅ Clear the Way: If we are spraying, please put away any exterior toys, pet bowls, or other items likely to be handled.

  • ✅ Clean Up Debris: Remove leaves, clutter, and debris, especially around trash cans and the foundation of your home. Pests love cool, inviting environments, and debris can reduce treatment effectiveness.

 

Questions? Contact the Management Office.

We appreciate your cooperation in keeping our community safe and comfortable!