Skip to content
  • There are no suggestions because the search field is empty.

What to Do in a Maintenance Emergency

At MoveZen, we want your home to remain comfortable and functional at all times. If something unexpected happens that requires immediate attention, follow the steps below so we can respond quickly.

In Case of Immediate Danger

For situations involving fire, gas leaks, or anything life-threatening, please CALL 911 first. Once you're in a secure place, call us to let us know what’s happened.

 

What Counts as a Maintenance Emergency?

An emergency is any issue that requires immediate attention to prevent damage to the home or significant disruption to your ability to live there. Common examples include:

  • No heat during cold weather or no AC during extreme heat

  • Flooding, major water leaks, or sewer backups

  • No running water 

  • No functioning toilet (if only one in the home)

  • Power outage affecting the entire unit 

  • Electrical issues that smell like burning or cause sparking

  • Gas leaks or smell of gas

  • Broken exterior doors or windows that cannot be secured

If you're unsure, go ahead and report the issue — our team will help determine how urgent it is.

 

How to Report an Emergency

If this is an after-hours maintenance emergency, please call our office at (910) 447-9495 and select the option for maintenance to reach our after-hours emergency maintenance call center.

*Please note that online maintenance requests and text messages are not monitored outside of normal business hours - please CALL us if you have an emergency!

 

What Is Not a Maintenance Emergency?

Some issues can typically wait for the next business day, including:

  • Dripping faucets

  • Appliance malfunctions

  • Noise complaints or parking issues

Please report these through your resident portal!

 

What Happens After You Call MoveZen?

Once we receive your emergency report, one of our trusted vendors will be dispatched as quickly as possible. Response time may vary depending on the type of issue and location, but we always strive to resolve emergency maintenance as soon as possible!