How to Submit Invoices to MoveZen
Submitting your invoice the right way ensures quick payment, proper tracking, and fewer delays. At MoveZen, we aim to make this process simple for you.
Accepted Invoice Submission Methods
We accept invoices in two ways only:
1. AppFolio Vendor Portal
This is by far the most effective method for you and us as it elminates most of the hassles of paper invoices and estimates while still being extremely easy to use! Look at this simple interface that works great on mobile. View Portal Details
You may also upload your invoice directly to the related work order through your AppFolio Vendor Portal. This is often the most efficient option, especially when paired with consistent use of the portal to submit estimates and update job status.
We highly recommend submitting your invoice as soon as the job is complete. This helps us close out the work order, notify the owner, and get you paid faster. Submitting early also provides time for proper review before the scheduled vendor payment dates. Submitting multiple invoices the day before payday can create unnecessary delays or complications.
2. Email Submission
Vendors should submit invoices as PDF attachments to the designated Bill Submission Email for the property's metro area. This address was shared in your onboarding packet and is listed again below for your convenience. You may include multiple invoices in a single email or send them individually—either is fine. However, please avoid sending invoices to staff members directly, using alternate email addresses, or copying multiple recipients, as this disrupts processing and can lead to delays or errors.
If possible, please include the work order number directly on your invoice. This small step significantly improves processing time and accuracy.
Common Invoice Submission Issues
To help us serve you better and avoid payment delays, please avoid the following:
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Sending your invoice to any email address other than the designated bill submission address
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Sending invoices to multiple addresses or copying additional staff
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Submitting screenshots, handwritten documents, or files that do not include the property address
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Waiting until the day before payment to submit a large batch of invoices
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Submitting estimates to the bill submission inbox instead of uploading them through the vendor portal
Estimates should always be uploaded to AppFolio as part of the estimate process. Please do not email them to the bill submission email address.
Regional Submission Emails
Each metro area has a unique bill submission email. This information was shared in your onboarding packet and is also provided here for convenience. If you are unsure which email to use, please contact our team for guidance.
| Triangle Region– Raleigh, NC and surrounding areas | rduinvoices@movezen360.com |
| Greater Charlotte Region - Charlotte, NC and surrounding areas | cltinvoices@movezen360.com |
| Wilmington Region – Wilmington, NC and surrounding areas | wilminvoices@movezen360.com |
| Triad Region – Winston-Salem, NC, Greensboro, NC, and surrounding areas | triadinvoices@movezen360.com |
| Rock Hill Region – Rock Hill, SC and surrounding areas | rockhillinvoices@movezen360.com |
| Greenville Region – Greenville, SC and surrounding areas | gvlinvoices@movezen360.com |
Vendor Portal Resources
For guidance on using the AppFolio Vendor Portal, visit the support guide below:
AppFolio Vendor Portal Help Guide
If you need additional support or have questions about invoice processing, please contact our accounting team directly.
