---
title: Do I Have to Be Home? Why Should I Feel Confident Letting Your Staff Go Alone?
description: No, you don't have to be home, but you can be if you require. We do them all the time with a key. It's possible we don't have a key, that was a big issue during COVID and if not we'll throw you a $10 credit to provide us with one. You can hide it and we'll pick it up on arrival.
---
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June 22, 2025
# Do I Have to Be Home? Why Should I Feel Confident Letting Your Staff Go Alone?
## No, you don't have to be home, but you can be if you require. We do them all the time with a key. It's possible we don't have a key, that was a big issue during COVID and if not we'll throw you a $10 credit to provide us with one. You can hide it and we'll pick it up on arrival.
Our staff are background checked at hire. We also train them from day 1 to assume they are always on camera, and they do. That alone is a powerful safety mechanism.
We discussed the actual inspection policy and how we usually don't go in bedrooms (not a guarantee see why might my inspection be expanded) in other questions and that is also an effective method to make this process less of a pain, or risk. There's no reason for our staff to linger in any home unless we find an active water leak or something clearly obvious in photos that need to be immediately addressed, and they are required to notify the general office channels if that occurs.
We also have a great team. Still, you can never be too safe so before anyone ever steps foot in your home please safely lock up and hide valuables and heirlooms. You want to be safe and discreet, especially with the most important things.
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